Case Studies
Real Clients. Real Results.
See how we've helped businesses across Chicagoland and Southern Wisconsin cut IT costs, eliminate downtime, and achieve compliance.
Client Success Stories
Industries We've Transformed
From dental practices to logistics companies, TechniWorx delivers measurable results — not just promises.
Suburban Dental Group
A 3-location dental practice was managing IT through a local break-fix vendor who charged $175/hour and was unreachable for days at a time. Patient scheduling software crashed repeatedly, HIPAA compliance documentation didn't exist, and a ransomware attack in 2022 resulted in 3 days of total downtime and a ~$22,000 data recovery bill. The practice manager was spending 6+ hours per week managing IT vendors.
TechniWorx conducted a full HIPAA risk assessment, rebuilt the network infrastructure with proper segmentation, deployed Fortinet firewalls, implemented endpoint detection and response (EDR) on all workstations, established daily encrypted cloud backups tested weekly, and configured a disaster recovery runbook. We also provided ongoing security awareness training and documented all BAAs. The practice transitioned to our $2,200/month flat-rate managed IT plan.
Results
"We went from dreading IT calls to barely thinking about IT at all. TechniWorx just handles it."
— Practice Office Manager
Midwest Distribution Co.
A regional logistics and freight company with warehouse operations was running on aging Windows 7 and Windows Server 2012 infrastructure. Their previous MSP had not migrated them off end-of-life systems despite repeated requests. Warehouse management software required on-premise servers with no redundancy. Two server failures in 18 months caused ~$38,000 in combined losses from missed deliveries and emergency recovery costs. Remote employees had no secure VPN or endpoint management.
TechniWorx led a phased infrastructure modernization over 90 days: migrated critical workloads to Azure cloud servers with automatic failover, upgraded all endpoints to Windows 11, deployed SonicWall firewalls at both locations, rolled out Microsoft Intune for endpoint management including company-owned and BYOD devices, established GlobalProtect VPN for 15 remote dispatchers, and implemented automated daily backups with 4-hour recovery time objectives (RTO).
Results
"The previous MSP kept telling us migration was 'coming soon' for three years. TechniWorx had us fully migrated in 11 weeks."
— Director of Operations
Lakeview CPA Partners
A mid-sized CPA firm was managing their own Microsoft 365 licenses without proper security configuration, meaning email was vulnerable to business email compromise (BEC) attacks. During tax season, a phishing attack resulted in a partner's email being used to send fraudulent wire transfer instructions to a client. The firm also had no formal offboarding process — two former employees still had active logins 6 months after termination. Cyber liability insurance was denied at renewal due to insufficient security controls.
TechniWorx performed a Microsoft 365 security hardening project: enabled Conditional Access policies, enforced MFA across all accounts, deployed Defender for Business, configured Advanced Threat Protection on Exchange Online, audited and terminated unauthorized access, and implemented a formal onboarding/offboarding checklist process. We also delivered security awareness phishing simulations quarterly and produced documentation that satisfied the firm's cyber insurer requirements at next renewal.
Results
"After the phishing incident, we needed someone who took security seriously. TechniWorx locked everything down and made us insurable again."
— Managing Partner
Harvest Table Restaurants
A 4-location restaurant group was managing guest Wi-Fi, POS systems, and back-office computers across locations with no centralized IT oversight. POS terminals ran on flat networks alongside corporate data — a PCI-DSS violation that created cardholder data exposure risk. Each location manager was their own 'IT person,' leading to inconsistent configurations, unpatched systems, and a 2023 POS data breach that triggered a PCI forensic investigation costing ~$45,000.
TechniWorx designed and deployed a standardized network architecture across all 4 locations: network segmentation separating POS, guest Wi-Fi, and corporate traffic; Fortinet firewall at each location with centralized management; remote monitoring of all POS terminals and back-office systems; PCI-DSS scope reduction through tokenization; centralized patch management; and a guest Wi-Fi portal with bandwidth controls. All locations were brought to PCI compliance within 60 days.
Results
"We had no idea our network was a liability. TechniWorx fixed years of technical debt in two months."
— Chief Operating Officer
Harrington & Associates LLC
A litigation and corporate law firm was using a combination of a consumer Verizon DSL line, a consumer-grade router, and a mix of personal and firm laptops with no encryption, no mobile device management, and no formal data retention policies. Client files were stored on an unmanaged file server with no backup. When a paralegal's laptop was stolen from a car, the firm had no way to remotely wipe the device or determine what client data was exposed — triggering mandatory client notification under Illinois law.
TechniWorx deployed a comprehensive data protection and compliance framework: Microsoft 365 Business Premium with Azure AD, BitLocker encryption enforced on all endpoints, Microsoft Intune for device management and remote wipe capability, SharePoint-based document management replacing the aging file server, automated Azure Backup, email archiving for 7-year retention compliance, and upgraded internet with a business-grade SonicWall firewall and failover LTE connection.
Results
"We didn't realize how exposed we were until something went wrong. Now we can prove to clients their data is protected."
— Managing Partner
Lakeside Primary Care
A multi-provider primary care practice was operating on a 9-year-old server running their EHR software, with no HIPAA-compliant backup, no audit logging on PHI access, and shared login credentials among nursing staff. An ONC audit warning prompted them to seek a HIPAA-savvy IT partner. Additionally, the ancient phone system could not support remote work or after-hours routing, and providers were using personal cell phones for patient callbacks — creating HIPAA exposure.
TechniWorx conducted a full HIPAA Security Risk Assessment, migrated the EHR to a HIPAA-compliant cloud hosting environment, implemented individual user accounts with role-based access control and full audit logging, deployed an encrypted messaging and callback solution (Imprivata Cortext) eliminating personal phone use, replaced the analog phone system with a HIPAA-compliant hosted VoIP system with after-hours routing, and produced a complete HIPAA policies and procedures documentation package.
Results
"TechniWorx didn't just fix our IT — they protected our license. We can now prove HIPAA compliance at any time."
— Practice Administrator
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