Data Backup & Recovery
Your Data Is Protected — Even From Ransomware
TechniWorx implements and manages enterprise-grade backup solutions that protect your business from ransomware, accidental deletion, hardware failure, and disaster. With defined RPO/RTO SLAs and quarterly restore testing, you can trust your backups when you need them.
The Foundation
The 3-2-1 Backup Rule
The 3-2-1 rule has been the industry standard for data protection for over two decades. It's simple, effective, and the basis for every backup strategy we design.
Three Copies of Your Data
The primary copy (your live data) plus two backup copies. If one copy is corrupted or destroyed, you have two more to fall back on.
Two Different Media Types
Store backups on at least two different types of media — for example, local backup appliance and cloud storage. Different media have different failure modes.
One Copy Offsite
At least one copy must be geographically separate from your primary location. This protects against local disasters like fire, flood, theft, or building loss.
Modern Addition: The 3-2-1-1 Rule
With ransomware now specifically targeting backup systems, security experts recommend a 4th copy: one that is air-gapped or immutable — physically or logically disconnected from your network so ransomware cannot reach it. TechniWorx implements air-gapped, immutable backup storage for all managed clients.
Common Misconception
Microsoft Does NOT Back Up Your Data
This is the most dangerous misconception we encounter. Businesses assume their Microsoft 365 data is fully protected — it isn't. Here's the truth.
Myth: Microsoft backs up my email
Reality: Microsoft's service agreement explicitly states they are not responsible for data loss. Retention policies are NOT backups — they only retain data for compliance holds, not for accidental deletion or corruption recovery.
Myth: Deleted items are recoverable forever
Reality: Deleted emails are recoverable for 30 days by default. After that, they're gone. Deleted SharePoint files and OneDrive files have similar short windows. Without a third-party backup, there's no long-term recovery option.
Myth: Ransomware can't get to my cloud data
Reality: OneDrive and SharePoint sync means ransomware encrypts local files, which then sync to the cloud — overwriting your good data. Without point-in-time versioning backed up externally, recovery is extremely difficult.
Myth: Microsoft's version history is good enough
Reality: Version history is limited in retention depth, does not apply to all data types, and is within the same platform that could be compromised. An external backup in a separate tenant provides genuine independence.
Microsoft's Shared Responsibility Model explicitly states that data backup is the customer's responsibility. Third-party Microsoft 365 backup is not optional — it"s essential.
Full Coverage
Complete Data Protection Services
From bare-metal server restore to Microsoft 365 item-level recovery, TechniWorx covers every data protection scenario your business faces.
3-2-1 Backup Strategy
The gold standard in data protection: 3 copies of your data, on 2 different media types, with 1 stored offsite. We implement the 3-2-1 rule for every client — local backup for fast restores, offsite replication for disaster recovery, and cloud backup for geographic redundancy.
Daily Automated Backups
Backups run automatically on a defined schedule — no manual steps, no reliance on staff remembering to plug in a drive. We configure backup jobs for servers, workstations, Microsoft 365 data, cloud workloads, and databases, with alerts if any job fails.
Offsite & Cloud Backup Replication
After every local backup job completes, data is replicated offsite to a geographically separate data center. This protects against local disasters — fire, flood, theft, building loss — that would destroy both your primary systems and any on-premises backup.
Ransomware-Resistant Air-Gapped Backups
Ransomware actively targets and encrypts backup systems. Air-gapped backups are logically isolated from your primary network — ransomware cannot reach them. Immutable backup storage ensures that even if attackers compromise your backup server, they cannot overwrite or delete your historical recovery points.
Backup Testing & Verification
A backup you've never tested is a backup you can't trust. We perform quarterly restore tests — restoring data and virtual machines from backup to validate that recovery actually works. Test results are documented and reviewed with you. No surprises when you need us most.
Defined RPO & RTO SLAs
Recovery Point Objective (RPO) defines how much data you can afford to lose. Recovery Time Objective (RTO) defines how quickly you need to be operational. We document your RPO and RTO targets in your service agreement and design your backup architecture to meet them.
Image-Based & Bare-Metal Restore
Image-based backups capture the entire system state — operating system, applications, settings, and data — not just files. In a total system failure, we can restore your server to bare metal or spin it up as a virtual machine in minutes, not hours or days.
Microsoft 365 Backup
Microsoft does NOT back up your Exchange email, SharePoint files, OneDrive data, or Teams content. Their service agreement explicitly states this. We deploy dedicated third-party backup for your Microsoft 365 tenant — with daily backups and point-in-time restore for individual items or entire mailboxes.
Backup Monitoring & Alerting
Every backup job is monitored. If a job fails, runs long, produces errors, or doesn't start at all, our team is alerted and responds before you even know there's a problem. Monthly backup health reports give you visibility into your data protection posture.
Compliance Archiving
Healthcare, legal, and financial industries have specific data retention requirements. We implement email archiving and data retention policies that satisfy HIPAA, SOX, PCI DSS, and legal hold requirements — with immutable storage that cannot be altered or deleted before the retention period expires.
Recovery Commitments
RPO & RTO Service Level Targets
RPO (Recovery Point Objective) is how much data you can afford to lose. RTO (Recovery Time Objective) is how quickly you need to be back up. We define both in writing for each system tier.
RPO/RTO targets depend on your backup architecture and system tier. We document final targets in your service agreement after assessing your environment.
Our Process
How We Protect Your Data
Getting your data protection right starts with understanding what you have and what you need to recover from.
Data Discovery & Classification
We identify all data repositories — file servers, databases, Microsoft 365, cloud workloads, and endpoints — and classify them by criticality to set appropriate RPO/RTO targets.
Backup Architecture Design
We design a backup architecture using the 3-2-1 rule, selecting the right combination of local, offsite, and cloud backup targets based on your data volume, recovery requirements, and budget.
Deployment & Configuration
Backup agents are deployed, jobs are configured and scheduled, retention policies are set, and encryption is enabled. Initial full backups are seeded and verified.
Monitoring & Management
Backup jobs are monitored daily. Failures are responded to immediately. Storage capacity is managed proactively. You receive monthly backup health reports.
Quarterly Restore Testing
Every quarter, we perform documented restore tests — restoring virtual machines, files, and mailboxes from backup to validate recoverability and update recovery runbooks.
Don't Wait for a Disaster
Is Your Backup Strategy Ready for Ransomware?
Most businesses discover their backup strategy has gaps after it's too late. Let TechniWorx review your current data protection setup and identify vulnerabilities before they become catastrophes.