VoIP & Telecom
Modern Business Phone Systems That Scale With You
Ditch the aging PBX and expensive phone lines. TechniWorx deploys and manages hosted VoIP phone systems that give your business enterprise-grade calling features at a fraction of the cost — with per-user pricing that grows as you grow.
Why Hosted VoIP
Your Phone System Shouldn't Be Holding Your Business Back
Traditional on-premises PBX systems require capital investment, annual maintenance contracts, and an IT specialist just to add a new line. Moving an employee? Rerouting calls when someone is out? Often requires a vendor visit.
Hosted VoIP flips that model. Your phone system lives in the cloud — managed through a web browser, accessible from any device, and priced per user. Need to add five phones for new hires? Done in minutes. Opening a second location? No new hardware needed.
Hosted VoIP vs. Traditional PBX
Feature Set
Everything You Get With Hosted VoIP
Modern hosted VoIP includes features that used to require expensive add-ons to a traditional PBX — included in your per-user subscription.
Hosted VoIP Business Phone Systems
Say goodbye to expensive on-premises PBX hardware and per-line charges. Hosted VoIP runs your entire phone system in the cloud — no hardware refresh cycles, no maintenance contracts on aging equipment, and no per-location phone bill surprises. Add or remove users in minutes from a web portal.
Auto-Attendant & IVR
Create professional, multi-level auto-attendant menus (press 1 for Sales, press 2 for Support) with custom recorded greetings. Route calls intelligently by time of day, day of week, or caller input. After-hours messages, holiday schedules, and emergency routing are all managed without calling a carrier.
Call Recording
Record inbound and/or outbound calls for quality assurance, compliance, training, and dispute resolution. Recordings are stored in the cloud and accessible through a searchable portal. We configure retention policies, access controls, and compliance notifications as required.
Mobile App Integration
Your employees can take their business phone number with them on any smartphone. The VoIP mobile app delivers full desk phone functionality — including extension dialing, call transfer, voicemail, and presence — so remote and field staff are always reachable on their business number.
Microsoft Teams Phone
If your team is already in Microsoft 365, Teams Phone turns Microsoft Teams into a full business phone system. Make and receive calls to/from the PSTN directly inside Teams using your existing Microsoft 365 licenses. We handle Direct Routing setup, number porting, call plan licensing, and user configuration.
Video Conferencing
Modern hosted VoIP platforms include integrated video conferencing, screen sharing, and web conferencing capabilities. Meet with clients, run team huddles, and deliver presentations without a separate conferencing subscription. Interoperable with Zoom, Teams, and Google Meet.
Number Porting
Keep your existing phone numbers when you switch to VoIP. We manage the entire porting process with your current carrier — submitting the letter of authorization (LOA), coordinating cutover timing, and ensuring zero days of downtime during the transition. Local, toll-free, and fax-over-IP numbers are all portable.
Call Analytics & Reporting
Understand how your team handles calls: total call volume, average handle time, hold times, missed calls, call queue metrics, and agent performance. Dashboards give managers real-time visibility into call center and front-desk activity. Export reports for payroll, billing, or compliance.
Fax-over-IP (T.38)
Regulated industries like healthcare, legal, and financial services often require fax capability. We implement T.38 fax-over-IP to replace analog fax lines, eliminating the cost and maintenance of traditional fax machines while maintaining compliance with industries that require fax transmission.
911 Compliance (Kari's Law / Ray Baum's Act)
Federal law requires hosted VoIP systems to support dispatchable location information for 911 calls. We configure your VoIP system for Kari's Law and Ray Baum's Act compliance — ensuring that when someone at your office dials 911, emergency services know exactly where to respond.
Pricing
Simple Per-User Pricing
No long-term contracts, no surprise overages. Pricing below reflects typical ranges — exact pricing depends on your user count and hardware requirements. Contact us for a custom quote.
Basic
Starting price — volume discounts available
Best for: Simple offices, low call volume
- Local & long-distance calling (US/Canada)
- Voicemail to email
- Mobile app (iOS & Android)
- Auto-attendant
- Hunt groups & ring groups
- Web portal management
Standard
Starting price — volume discounts available
Best for: Growing teams, customer-facing roles
- Everything in Basic
- Call recording (30-day storage)
- Video meetings (up to 25 participants)
- Call queues with hold music
- Advanced call routing
- Supervisor monitoring & barge-in
- Real-time analytics dashboard
Premium
Starting price — volume discounts available
Best for: Call centers, enterprise needs
- Everything in Standard
- Unlimited call recording (90-day storage)
- CRM integration (Salesforce, HubSpot)
- Advanced analytics & custom reports
- Voicemail transcription
- Microsoft Teams integration
- Priority support SLA
Getting Started
How We Deploy Your New Phone System
Switching phone systems sounds daunting, but our proven process makes it seamless. Most deployments are complete within 2–3 weeks.
Needs Assessment
We audit your current phone system, call volume, user count, call flow requirements, and any compliance needs. We design a VoIP architecture that fits your business.
Network Readiness Check
VoIP quality depends on network quality. We assess your internet connection, router/firewall configuration, and LAN to ensure jitter, latency, and packet loss are within acceptable limits.
Provisioning & Configuration
We set up your tenant, configure extensions, build auto-attendant menus, set up call queues, import your contacts, and configure mobile apps — fully customized before go-live.
Number Port & Cutover
We submit the porting request to your current carrier, monitor the port, coordinate the cutover date, and ensure zero downtime on the day you switch.
Training & Handoff
We train your team on the phones, the web portal, the mobile app, and voicemail. Your admin gets a full walkthrough of the management portal for day-to-day changes.
Microsoft 365 Users
Already on Microsoft 365? Add Teams Phone.
If your team lives in Microsoft Teams, you can add PSTN calling directly to Teams — eliminating the need for a separate phone system entirely. Teams Phone turns Teams into your complete business phone platform with all the features you expect.
- Make & receive PSTN calls from within Teams
- Same number on Teams desktop, web, and mobile
- Auto-attendant and call queues natively in Teams
- Voicemail, call recording, and analytics
- No separate app or learning curve for Teams users
Teams Phone Direct Routing
Teams Phone Direct Routing connects Microsoft Teams to the PSTN through a certified Session Border Controller (SBC) — giving you full control over your phone numbers and often lower per-minute costs than Microsoft's own calling plans.
TechniWorx handles the SBC configuration, Direct Routing setup, number porting, and all licensing. You just make calls.
Get a Quote
Ready to Modernize Your Business Phone System?
TechniWorx will assess your current phone setup, design the right hosted VoIP solution, and handle the entire transition — from porting your numbers to training your team.